Francis Allard

Bilingual Call Center Customer Service Representative with 7 years experience. I am currently seeking a full-time position that will benefit from my customer service experience, positive interaction skills where my experience will help develop customer satisfaction with French or English customers and clients alike.

GM Canada CCC Ambassador
2014 - Present
Our main responsibilities are to interact with retail customers via phone or email and take ownership of all questions, troubleshooting, concerns, or problems with a product or service while ensuring that the customer comes first. In addition it is our responsibility to initiate interactions with GM Canada authorized dealership service managers, sales managers, or appropriate representation to address customer concerns. In partnership with the appropriate contact it is our role and responsibility to evaluate and review any customer concerns and come to a final decision on the outstanding concern or issue at hand while using GM authorized resources.

CNH Breakdown Assistance
2013 - Present
As a CNH Breakdown Assistance agent our main responsibilities were to take ownership of all assigned cases taking an accountable/responsible approach to each case demonstrating a sense of urgency and follow through. In addition we required internal interactions with CNH Breakdown Assistance managers, Brand Managers, to address authorized CNH dealers need providing timely, accurate, and consistent responses with a sense of urgency. We were responsible for professionally and efficiently assisting CNH authorized dealerships while engaging the correct resources to resolve the request, and deliver the final decision.

CNH Customer Relations
2012 - Present
As a CNH Customer Relations agent our main responsibilities were to Interact with Retail Customers and General Public via phone and e-mail to address complaints and requests for information. In addition we required internal interactions with CNH subject matter experts, dealers, and field service representatives to address the customers need providing timely, accurate, and consistent responses. We were responsible for professionally and efficiently diagnosing the customer request, and make individual or team oriented decision to engage the correct resources to resolve the request, and deliver the final decision or information.

SERCO
2006 - 2012