Freddy Kanyama Kitenge

@ Seco Power - Perkins Dealer:

• Lead and manage relationships with current customers, prospects, and Second Level Dealers (SLDs) in DRC/Katanga. Advise and support SLD's direct sales effort, training, and new business development to increase parts and services sales, engine overhaul, and maintenance contracts.
• Ensure the parts and service sales strategy implementation in DRC through pricing, stock management, and commercial coverage policies.
• Support effective communication between Perkins and each SLDs, OEMs, and end-users.
• Provide technical and commercial support and training to local SLD teams and clients. Update commercial potentials for Perkins and other brands, conduct fleet studies, and coordinate manufacturer warranty.
• Manage opportunities with offshore clients (prospection, quotation, sales, and follow-up) and actively participate in deploying Seco Power commercial and technical partners in DRC.
• Manage commercial relationships and interests between Seco Power and local SLDs in DRC.

@ Congo Equipment - Caterpillar Dealer:

• Manage relationships with current and prospective customers in the assigned territory to achieve sales targets by focusing growth through parts and service sales, machine/component rebuilds, and customer value agreements (CVAs). Personal assigned accounts, $2M+ in sales revenue (2023).
• Represent the entire range of manufacturer and dealership products and services to assigned accounts while leading the customer equipment management process and business planning cycles to meet customer needs and expectations.
• Coordinate internal company resources and support effective communication between departments to ensure customer satisfaction.
• Provide parts and service quotes/proposals/tendering to the customers; elaborate an aftermarket growth plan; monitor, analyze, and report all pertinent marketing information relative to competitive activity, customer information, and product performances.
• Develop and implement aftermarket solutions account plans and product support programs such as CTS, TA, REMAN, REBUILD, SOS, CSA/CVA, PM, Self-Service Options, Warranty, Fleet Management, Service Letters, PIPs, PSPs, and Product Link.
• Conduct sales meetings, calls, prospection, presentation, reconciliation, and general equipment inspections (TA1, GET & UC) to recognize parts and service sales opportunities.
• Develop local action plans using CRM and customer insights to identify lost sales opportunities.
• Ensure regular reporting, maintenance planning and execution.