Consultant in Sydney, Australia
I come from a performance and results-focused sales and marketing background.
My experiences have been primarily gained in the finance industry together with small business.
I am very proficient in running, developing and managing small businesses.
Some of my strengths and contributions to small businesses are as follow: -
Profitable Growth planning, including staff training and coaching, sales and KPI productivity, internal and external marketing, performance management and daily huddles and sales focus sessions,, introducing and applying the 5 step profit formula.
Operational Efficiency planning, including staff rostering, equipment and tools of trade management, stock controls, product knowledge, coaching and training, following procedures, processes and compliance matters.
Customer Advocacy planning, including surveys and data analysis, complaints handling, staff observations and feedback, service level management and continuous improvement planning.
Brand Management planning, including implementing and applying company vision and values, reputational awareness, market awareness, perception and reputation management, marketing and developing a ‘market dominating position’.
Risk Management planning, including maintaining product and service level standards, eliminating loss and write-offs, theft and fraud prevention, product knowledge and cash management and compliance.
People & Culture planning, including career planning and constant training and empowerment, encouraging a trusting and open communication environment, positive reinforcement, consistent productivity, reward and recognition and team bonding sessions.