A highly skilled IT professional with wide-ranging expertise in hardware/software troubleshooting for executive level clients. An accomplished on-time support dealing with highly confidential material in high-stress situations.
National Semiconductor — 2002-2011
Provided support for the Chief Executive Officer and his direct reports across a wide variety of technologies. Traveled with executives for remote speeches, acted as an interface between executives to the A/V crews and event organizers. Supported Reuters' financial servers and clients. Also provided home support for upper level executives with computers and internet connections. Supported Board of Directors each quarter. Due to ability with graphics and design, assisted in the content creation
Became an active participant in content creation for executive speeches.
Designed the Annual Report cover 3 years in a row.
Traveled with executives for remote speeches.
Taught technical classes to lower-level IT analysts.
Only Macintosh support person for entire Santa Clara campus
Frog Design — 2000-2001
Lead systems administrator for the Sunnyvale office. Managed a team of 3. Responsible for the daily systems administration of 70 client workstations including Macintosh, NT 4.0 Workstations, Win95 and Win98 in an NT 4.0 domain structure. Responsible for software installations, maintenance, NT account security, and network management, as well as providing end-user product and technical support for desktop applications. Administrative responsibilities included: IIS, Exchange, Veritas, RAID and SAP. Moved Exchange 5.5 SP3 to Exchange 2000 Enterprise Server on Frog's global scale. Webmaster for internal site as well as content creator.
Key participant in Active Directory Planning and Implementation.
Only Macintosh support person in mixed 50/50 platform environment.
Genentech — 1998-2000
Served as Executive Support Technician, resolving technical issues of Executive Committee, VPs, Corporate officers and Project Team Leads on the phone and in person. Supported Mac/PC software and hardware and a variety of peripherals. Created and documented procedures for new problem-solving techniques. Created and maintained internal department support website (spocweb).
Provided troubleshooting help for the first level SPOC Call Center employees.