With my experience i have contributed to the negotiation with customers and partners, i have established the ability to understand customer needs leading business unit to a sales success and satisfaction in the results above target each year.

Demonstrated ability to manage projects in various technical areas, as well as the ability to develop and manage the planning and management in large projects with a high quality standard.

Performing the role of Information Technology Analyst in the field of
analysis, development, management and evolution-maintenance of
CTI IT applications at ENDESA with multiple Call Center solutions
Contact Center Systems SCC-COAT
- Genesys Solutions
- VRUs
- Migrations to AWS
- Nice / Nice RTPO
- VirtualHold

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