Corporate HQ in Chicago, IL
FurstPerson began operations in 1997 providing temporary staffing solutions for call centers in Chicago. In 2002, FurstPerson leveraged its technology-enabled recruitment model for clients and began providing web-based pre-employment hiring solutions for the call center industry. We were also early innovators in the home agent market and began providing home agent talent assessment services in 2002. In 2010, clients began asking us to provide similar products and services for their retail, hospitality, field services, and other customer contact roles. This led us to expand our portfolio beyond contact centers to other job families in 2010 which continues today.