FurstPerson Inc.
Call Center Assessment Testing in Rockford, IL 61107
FurstPerson, Inc. provides call center assessments that will allow other companies to find the most suitable candidate for the job. Megan Nau, a PR representative, said, “Our Talent Assessment tools include job simulations, personality tests, and aptitude exams specifically designed for contact center business needs- to drive critical contact center metrics, such as average handle time, first call resolution, and customer satisfaction (CSAT).
Because of this growth, many multinational companies have opted for outsourcing call center agents and operations to other parts of the world. More than ever, improving call center hiring is essential to the success of a business. Contact centers face challenges such as receiving an overwhelming amount of incoming calls, handing multi-channel support lines, and staffing for 24X7 operations.
FurstPerson, Inc. provides a comprehensive call center assessment that ensures contact centers are starting with a solid foundation: their employees. Hiring the right employee to provide excellent support, handle multi-channel inquiries, and delight the customer is critical to success. Improving processes, procedures, or technologies do not outweigh a bad hire.
Contact us:
FurstPerson, Inc.
Address: 801 N Perryville Rd Ste. 2, Rockford IL 61107 USA
Phone: 888-626-3412
Email: [email protected]