Gaëlle CALMO

In our connected world, listening to the customers is everyday easier. A little more difficult is to analyze and understand what they expect. But the key is to know what you are going to do with this information.

My methodology makes your satisfaction survey a powerful management tool to :

• Control the Quality of Service in your stores, even if they are numerous and spread worldwide.
• Manage your staff with understandable Quality Objectives.
• Detect the environment changes of your business (competitors attack, social tensions...)

This methodology has been applied with success in mass retail (Carrefour, Decathlon, Mr Bricolage), in the Automobile Sector (Renault, Mercedes, Audi...) or in Services (Car rental, restaurants).

Your customers know what should be done in your company, let them tell you...and let me help you to do it.