Carlos Filho

Data Analytics, IT Service Management & Digital Transformation
Brazil

I am a data analytics and IT service management professional with over 15 years of experience supporting digital transformation and operational excellence within public-sector and research institutions. My career is defined by the intersection of data-driven decision-making, process optimization, and service delivery under structured governance models.

I currently work at the Institute for Technological Research (IPT), one of Brazil’s leading public research institutions, where I act as a Data Analyst and IT Services professional. My work combines business rules analysis, requirements management, and the implementation of IT management processes aligned with ITIL and Agile methodologies. I have extensive experience translating organizational needs into technical solutions, ensuring efficiency, reliability, and strategic alignment.

One of my key professional achievements was the design and implementation of a Shared Service Center for IT support. This initiative resulted in a 20% reduction in operating costs and a 30% improvement in internal process efficiency within the first year, demonstrating my ability to turn data, metrics, and service indicators into tangible organizational results.

My background also includes international academic and professional experiences that broadened my analytical, institutional, and cultural perspective. I pursued advanced studies at the Jagiellonian University in Poland, one of Europe’s oldest academic institutions, and at Saint Leo University, in the United States, strengthening my exposure to international research environments, data analysis, and organizational management practices.

Earlier in my career, I worked at Telefônica, a global telecommunications company, where I held a Quality Supervisor role focused on management reporting, process monitoring, and team coordination in high-volume service operations. I have also held advisory and analytical roles in public administration, contributing to information systems, statistical analysis, and decision-support processes.

My professional trajectory is complemented by experience in business intelligence, financial control, and administrative management, with strong involvement in performance indicators, budgeting, reporting, and strategic planning. This multidisciplinary foundation allows me to bridge technical, financial, and operational perspectives when addressing complex organizational challenges.

I am driven by the belief that well-structured data, clear processes, and reliable IT services are essential pillars for sustainable institutional growth. My professional focus is on leveraging analytics, service management, and governance frameworks to improve efficiency, transparency, and value delivery in complex organizations.