I work with my clients to:

• Identify ways of increasing the value of customer relationships
• Develop effective customer management strategies
• Design and implement programmes to drive customer value.

I am experienced in a range of sectors, with particular expertise in fundraising/not-for-profit and automotive.

I work with client organisations, agencies, consultancies and marketing services businesses and am recognised by clients for my ability to identify the key strategic insights that lead to improved business performance.

Specialties: contact strategy, customer service strategy, planning, consulting, proposition development, organisation development, change management, business development and management, developing and leading teams.