Gerri L. Short

Five years in oil/gas/petrochemical refinery inspection, 3 years in IT and technical support. Proficient in Windows and OS X support. Microsoft certified to manage Exchange servers. Experienced background in creative, technical and business policy writing. Excellent interpersonal, oral and written communication skills. Quick comprehension of new systems and programs. TWIC certified.

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2006 - Present

ALL TECH INSPECTION, Lead Computer Tech, Turnaround Specialist

Provide 100% contract traveling on-site support for non-destructive testing/inspection crews. Tasks include:

Writing and maintenance of API inspection reports using local systems (PCMS database, Word, Excel and hard file)
Analyzing relevant data and building reports
Other varied technical writing, as required
Creating systems to maintain turnaround data
Managing inspection and maintenance work requests
General administrative, time/expense, office management
Managing CAD and photo files for reference (AutoCAD, MicroStation)

2009

THE MARKETING CENTER, Lead IT Specialist

Provided all aspects of tech support for an office of 25 people. Tasks included:

Installing and configuring computer systems (user setup, hardware and software)
Exchange server, computer system and network maintenance
Troubleshooting, diagnosing and solving system/network/hardware/software issues
Documenting and supporting procedures
Testing, evaluating and supporting new technology and applications
Disaster management and business continuity
Social media account maintenance
Managing Google Analytics data

2007

APPLE, INC. Tier 1 Technical Support Specialist

Provided Tier 1 technical support. Tasks included:

Network and system troubleshooting
Problem solving ranging from simple to complex system and network issues
General Mac OS X and Windows OS knowledge
Maintaining product knowledge
Maintaining/broadening skill set via self-paced training modules