Gerri Geary

Hi, there. I'm a certified technical writer and support professional based in Chicago! I bring 8+ years of experience scaling global SaaS support organizations. I focus on creating strong, reliable teams, simplifying complex systems, and using customer insight to influence better products and smarter processes. Known for high CSAT, efficient operations, and knowledge programs that actually work. Passionate about developing people, continuous improvement, and support that feels human, not transactional.

Outside of work, you’ll usually find me practicing traditional Native American beadwork, spending time with my cats, Jake and Elwood, or trying to make everyday tasks more efficient — sometimes all three at once. I’m a fan of organizing objects, new technology, storied sports teams, and hot yoga. Ever curious.

Currently prepping for the KCS certification (expected completion, H1 2026). You can connect with me by clicking the button above or find out more about me on my Wix site.