Giuseppe Catenazzo
Professor, Researcher, and Head of Research in Saint-Cergue, Switzerland
Dr Giuseppe Catenazzo is the Dean of Academics at Helvetic Business School, Head of Research & Adjunct Lecturer at the American Institute of Applied Sciences in Switzerland, and a Visiting Lecturer and Researcher at Glion Institute of Higher Education in Switzerland.
An Italian and Swiss citizen, Dr Catenazzo speaks several languages. He studied in Switzerland (PhD in Management), France (Masters' in Management and Research), the United Kingdom (PGCert in Applied Environmental Economics) and Italy (Bachelor's in Economics and Management). He is also a Fellow of the Chartered Institute of Marketing (FCIM) and a Certified Member of the Market Research Society (CMRS) in the United Kingdom.
Dr Catenazzo is also an editor of international research books; his research on quality perceptions, service recovery, and complaining behaviour has been published in Production Planning and Control, the International Journal of Quality and Reliability Management, and the Journal of Consumer Satisfaction & Complaining Behavior.