Gaurav Kumar Mehra

16 years of hands on learning in the two major verticals BFSI & Telecom. Thorough understanding of customer life-cycle management, ranging from front line sales, service management to back office operations. Lead big sized service & sales teams with the utmost regards towards quality oriented delivery & process fellowship.

Techno commercial aptitude of institutionalizing & profitably operating independent setups comprising of Interactions Services, Business Support Systems & Managed Services platforms.

Inclination for detail has seasoned to swiftly identify & adapt the environmental dynamics, for developing and designing customized Processes & Reporting Systems in the areas less explored, though elemental in nature yet these solutions are optimally automated and low cost, ultimately serving the purpose of productivity optimization & acting as a catalyst for bottom line progression.

Setup Specialist with in-depth familiarity of contact center technologies ranging from rudimentary PBX & EPABX systems to the contemporary IPBX & VoIP based telephony architectures besides operational & development experience of supplementary enhancement solutions right from CRM / CIM, IVRS, Dialers, CTI & Loggers.