Mitchell Glass

Senior in MIS at Iowa State University. Graduating in May 2010.

Objective: Secure a full time position in an IT or e-Business department in a large learning organization that utilizes my excellent technical background, strong communication skills, with chances to constantly gain new knowledge about my ever evolving and growing field.

Work Experience:

Kingland System, Solution Analyst Intern (May 2010 - Present)

Patch item replication
Release Note creation
Quality Control Handoff Creation

Iowa State University, Help Desk Analyst (February 2008 - September 2010)
Maintenance Team Project Leader, 3 direct 'subordinates'
Student Supervisor
Advanced hardware and software troubleshooting
Network maintenance (switched ethernet, pix)
Software and Hardware purchase consulting
Customer Support (phone, in-person, e-mail, AIM)

Subway (July 2006 - July 2007)
Sandwich Artist

Relavent Coursework
College
Java programming (two semesters)
Database Hierarchy and SQL (one semester)
Telecommunications (two semesters, one in-progress, one upcoming Spring '11)
Project life cycle (one semester)
Electronic commerce (one semester, in-progress)
Project Management (one semester, upcoming)

High School
C++ Programming
CCNA 1

Extra Curricular Activities
College
Cyber Defense Competition (one year)
MIS Club ( one year)
Kaleidoquiz (two years)

High School
Computer Club
President (Two years)
Ran Club Meetings
Organized LAN Parties
Vice Preident (One year)
Member (Four Years)