Ganesh is World Wide Director of New Markets where he uses his years of customer service experience to unlock the true value of self service, assisted service, field service, and project service to help organizations transform their operations into a customer centric and outcome driven business model. Ganesh is an cloud innovation evangelist and focuses on Internet of Things, connected devices and the mobility of experiences in an Omni-channel environment. He is passionate about the intersection of technology and digital innovations that are consumer and customer centric.