Jordon Allaback

Question: Car insurance question?

i had a non fault accident for which the claim is still ongoing as the 3rd party is not admitting liability and we both are with same insurance. The problem is that our car is booked in for repairs but and we have fully comprehensive insurance but the insurance is saying that they cannot guarantee us courtesy car as no one is admitting liability??? and they told me to phone hire company to ask them if they can provide one, i have always thought that with fully comp you are guaranteed courtesy car but i do not understand what they are doing.

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