guy stephens | @guy1067


Guy is a Managing Consultant at IBM specialising in social customer care. Prior to this he was at Capgemini focussing on social business, social customer care and enterprise social networks (ESN). He has been described as 'one of the world's leading thinkers on social customer care' by Dave Chaffey.

Prior to this he was the Customer Knowledge Manager at The Carphone Warehouse, the largest independent mobile phone retailer in Europe, where he set up the use of social media within customer service. The work he did here has been written up in a Forrester report by Dr Natalie Petouhoff - How Carphone Warehouse uses Twitter and Social Media to Transform Customer Service.

Guy has worked in the digital space for over fourteen years, and is generally recognised as a thought leader within the social media customer service space. He is a founder of the LinkedIn Group – where social media meets customer service, is a regular blogger and contributor to various publications, tutor, conference speaker, and invited to be a member of the Founding Council for, the customer service specific portal for He is an avid Tweeter (@guy1067) and blogs about social customer care on Beingguy1067. Please feel free to connect with Guy via LinkedIn.

  • Work
    • IBM
  • Education
    • MSt (Oxon)