Hank Ripperger
Redding, Connecticut
Summary:
Senior-level, professional with over 20 years experience in diverse technologies, customer service, and leadership skills.
Acknowledged as an innovative, organized professional with exceptional skills in customer relationship management, infrastructure project management, operational management, troubleshooting, technology, and process related solutions that result in problem resolution and cost reductions. Exhibit leadership and create a positive working environment and enthusiasm among staff and peers, while maintaining a commitment to professionalism and excellence.
Expertise:
• server estate management
• customer service: help desk, desk-top support
• managing projects within scope, quality, time and budget constraints
• development and implementation of global policies, processes and tools to achieve Service Level Expectations