CX Partnership Lead in Boston, MA
Hi there, my name is Hannah! I am passionate about applying Human-Centered Design (HCD) and strategic foresight around the "future of work" to transform services, products, and organizations, while cultivating a culture of innovation. I am trained in designing and facilitating dynamic sessions and experiences.
Currently, I am a Partnership Lead in the Customer Experience (CX) domain on Bain & Company’s global Business Development team. I manage CX partnerships in the Bain Alliance Ecosystem, an expanding network of best-of-breed technology partners who provide specialized services and capabilities, helping Bain offer solutions with the latest innovations.
I have over 8 years of professional experience - I have developed client solutions and industry research to tackle challenges in employee and customer experience, innovation capabilities, change management, business development, organizational transformation, and leadership development. I'm trained in designing and facilitating dynamic sessions to bring findings and strategy to life. I've also published a Deloitte University Press Article on treating employees as customers.
Previously, I worked at Deloitte Consulting for 4.5 years, Walt Disney Company in the Future Workforce Insights group, where I researched future workforce trends, designed, and facilitated immersive work sessions, and the Posse Foundation as a trainer for nearly 3 years.
My enriching experiences range from being a Posse Alumna and Former Trainer, founding a chapter of a Latina based sorority, and co-founding and coordinating Young People's Project (YPP) @ Hamilton College. As a Trainer at the Posse Foundation, I recruited, selected, and trained outstanding student leaders who received full-tuition college scholarships. I also facilitated leadership development and diversity and inclusion workshops on a weekly basis.
I received my Master's degree in Organizational Psychology at the Massachusetts School of Professional Psychology. As a part of my field project, I developed and facilitated a feedback training series for employees.