Innovation Lead in Boston, MA
Hi there, my name is Hannah! I am passionate about applying Human-Centered Design (HCD) and strategic foresight around the "future of work" to transform services, products, and organizations, while cultivating a culture of innovation. I am trained in designing and facilitating dynamic sessions and experiences.
Currently, I am an Innovation Lead at [email protected] (Advanced Digital & Product Team), Bain & Company's product and experience innovation group. With Sponsors for Educational Opportunity, I also coach high achieving college students of color interested in careers in consulting who receive internships.
I have over 8 years of professional experience - I have developed client solutions and industry research to tackle challenges in employee and customer experience, innovation capabilities, change management, business development, organizational transformation, and leadership development. I'm trained in designing and facilitating dynamic sessions to bring findings and strategy to life. I've also published a Deloitte University Press Article on treating employees as customers.
Previously, I was a Business Development Manager in the Customer Experience (CX) domain at Bain & Company, helping manage partnerships that offered Bain solutions with the latest innovations. I also worked at Deloitte Consulting for 4.5 years, Walt Disney Company in the Future Workforce Insights group, where I researched future workforce trends, designed, and facilitated immersive work sessions, and the Posse Foundation as a trainer for nearly 3 years.
My enriching experiences range from being a Posse Alumna and Former Trainer, founding a chapter of a Latina based sorority, and co-founding and coordinating Young People's Project (YPP) @ Hamilton College.
I received my Master's degree in Organizational Psychology at the Massachusetts School of Professional Psychology. As a part of my field project, I developed and facilitated a feedback training series for employees.