At Buffer, we are a small, driven team and are distributed across the whole globe. On the left is a picture of the team from our daily standup call with silly hats (we don't always wear those:).
Buffer is a social media startup with over 450,000 users and close to $1m in yearly revenue. If you like being around others who are self-starters, ambitious, and people who "do whatever it takes", Buffer is the right place.
We only have two things we focus on. The first is building an amazing product. The other is to give the best possible experience to questions and suggestions from our customers. To do this we take a completely new approach to great customer service. We go above and beyond to deliver happiness to our customers and make them super comfortable to speak to us, no matter how often, when and about what.
As a Happiness Hero with Buffer, here is what you will be doing:
- You will work together with Alyssa and Carolyn on all of our support efforts.
- You'd delight our customers with email responses as they send in support requests, suggestions and ideas.
- You'll Tweet on behalf of the @bufferapp Twitter account, replying to people with questions and suggestions and also just joining the conversation.
- You would keep on top of the Buffer Facebook Page and UserVoice Feedback Forum, replying to questions and suggestions.
Do you have what it takes?
- Right now, we are mainly looking for people based out of Asia (~GMT+8) or Oceania (~GMT+11).
- You know how to use Buffer.
- You are tech savvy, enjoy the startup world and want to make a difference in a small team.
- You are a happy, positive-minded, kind person who has a great approach in dealing with others.
- You have experience in dealing with customers via a marketing or support related position (would be awesome, it's cool if not).
What's in it for you?
- Work remotely from wherever you want to be
- Be in constant contact with smart and driven people to get to the next level
- Company perks: MacBook Air, loose vacation policy
- Competitive salary in the $50-70K range + company stock.
Sounds interesting? Shoot us a note to [email protected] with the subject "Happiness Hero", we'd love to hear from you.