Harry Max

Harry Max is a high-tech executive, consultant, and coach who leads and manages customer experience design strategy and implementation for start-up, enterprise, and other innovative businesses. Harry’s forte is working with leaders in transition; using design-thinking and precision questioning to get to the heart of challenges quickly, and then working collaboratively toward strategies and pragmatic solutions, which can be successfully implemented. An early pioneer in e-commerce and crowd sourcing, Harry was a co-founder of Virtual Vineyards (the original wine.com), where he designed all the interaction concepts behind the first secure Web shopping system; the founder of Public Mind, where he created the first customer advocacy platform for capturing and managing the voice of the customer; and led the Web design efforts at DreamWorks Animation to transition the company from private to public. My specialties include decoding the reality behind complex situations: Getting to the heart of the matter - fast or rapid clarification. Establishing traction. Catalyzing creative acceleration. Creating a safe space for solving tough qualitative problems. High-utility design.