Experties:

● Expertise in marketing, in the Technology sector, ideally in Enterprise Resource Planning (ERP) Software.
● Provide day-to-day system support, as well as configuration, implementation, and customization, as the second level for system support.
● Collaborate with developer groups on enhancing and troubleshooting optimal issues related to technical solutions of client’s problems.
● Support business applications as well as the strategic and tactical organizational and administrative activities for the successful operation of the IT department.
● Scheduling, execution and follow up of IT projects to maintain Business Support System (BSS).
● Reporting project status on a regular basis to Senior Management and when required to the Executive Management.
● Contribute & develop a sustainable CRM framework, managing the lead management by 360 degree client support and updating customer databases.
● Develop & provide actionable insights for proactive creation of lead/opportunity for Customer Life Cycle Management (CLM), based on 360 degree analysis.
● Focus on, behavioral insights and high-impact opportunity identification for proactive propositions/solutions.
● Maintain BPD, BPMN, context flow chart for business development project.
● Direct interaction with customers and support resources within the company.
● Integral role play, in the organization by interpreting problems and providing support for our software.
● Tracking, projecting technology trends.
● Delegate through tie-ups with development team and problem solvers to support clients.
● Handling project-based work and multi-tasking.
● Develop and Implement Marketing Strategy by program & scheduling of process and conducts through multitasking and adapting tactics.
● Manage portfolio of successful automation programs, dashboards and models.
● Engage with Projection Plan & Target Setting Policy that meet Company’s Core Values.
● Create overall Strategic Marketing Plan and planning the- Go To Market Initiatives (Planning, advertising, public relations, organizing events, product development, distribution, sponsorship and research) for existing customers as well as the prospects.
● Corresponding customers and collect their opinion regarding product, service and pricing to satisfy their requirements.
● Developing marketing tactics to promote a product