Haute Designs LLC

Work from Home Customer Support (ECommerce - Full Time)

We are a well-established Shoes Store. We have a growing eCommerce division (Online Web-Store) and are looking for motivated individuals that can assist with day-to-day operations.

2 weeks training would be given at our Office in Midtown, Manhattan

**E-COMMERCE 'CUSTOMER SUPPORT' EXPERIENCE IS A MUST***

**THIS IS A 'WORK FROM HOME' JOB OFFER***

Responsibilities

You will be primarily responsible for providing prompt, helpful responses to customer inquiries, via email and sometimes over the phone.

Executing resolutions to customer issues often requires researching and sometimes updating a customer order.

Research may also include reviewing inventory records, customer history and shipping carrier information on various web-based interfaces.

Assist E-Commerce operations by performing data entry, order tracking and data analysis.

Operations tasks may include setting up or modifying transactions, running reports and researching order exceptions, approving invoices and purchase orders, etc.

Create spread sheets on various reports.

The Person We're Looking for

Has 2 years of experience in a customer service or related role, particularly at an e-commerce or online services company. Experience in operations management a significant plus, including tracking aging orders, confirming invoices, analyzing or reporting on order exceptions and setting up or modifying transactions.

Familiar with Magento E-Commerce Platform

Has excellent writing skills in English, with a firm command of proper grammar. (Spelling counts, too. A lot.)

Is confident in their ability to solve problems independently.

Is comfortable using multiple online tools to resolve customer cases and manage related operations tasks.

Competency using Excel is a must.

Is organized, and pays close attention to every little detail.

Contact : [email protected]