I like to create and improve things. Throughout my career, my favourite roles have always involved designing, launching, and refining (new) services and businesses. There's something extremely satisfying about getting all the operational pieces to fit together in the right strategic order.

In my position as Children and Young Persons Officer with Victim Support Lewisham, I was responsible for setting up the Children and Young Persons Support Service from initial inception through to fully implemented project. At Deptford Park Primary School, I set up and maintained an inclusion programme for underachieving youth. And it is my operational policies, workflows, and procedures that helped Fluent Forever—the most successful crowdfunded app of all time ($1.7 million)—grow and develop into a fully remote company with employees spread over nine different time zones.

My specialities:
+ Operations Management
+ Company Culture
+ Remote Teams
+ Customer Success/Support Management
+ Process Improvement
+ People Management
+ Leadership
+ Training and Development

Praise:

"I've known Heather since 2016 - before the company was even incorporated in its present form - and she's been instrumental in, well, everything we've achieved since she arrived."

“There was a meeting of the Management Committee yesterday at which we were given a description of your new SAFE Centre…described as ‘fantastic’, ‘fabulous’, and ‘1st Class.’”

“Learning Mentors—A strength. Very good relationships – impacting on school.”

“We are aware of how much your work has been valued by other agencies in the Borough and by the National Office of VS and how many of your ideas have been accepted as ‘best practice’ by other people.”

USA -> Estonia -> UK -> Netherlands

Confused? Many people are. When I was 16, I walked onto a plane with a Cheshire cat grin on my face, bound for Estonia via New York and Helsinki. I later called the United Kingdom home for almost ten years before settling in the Netherlands. I have US, UK, and Dutch citizenship.

I love to travel and the opportunity it gives you to dive nose first into a destination whilst receiving a jolt of excitement from the sights, sounds, and smells of your new surroundings. I am also a huge fan of fountain pens, music, and productivity.

If you want to chat about company culture, operations, remote teams, or your favourite pen/ink combinations, please feel free to get in touch!