Hector Arjona-Sustaita

Hector Arjona-Sustaita

MIS Candidate with extensive IT experience eager to contribute technical expertise as well as dynamic project management and client/user support skills toward adding value to the operations of a progressive organization. SUMMARY: Offer over 17 years of solid and progressive Information Technology experience, including expertise within Helpdesk Support, Project Management and Technical Analyst capacities. In depth expertise in a broad range of technical functions, including infrastructure support, user management administration, systems troubleshooting and remote issue resolution. Adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques. Apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment. Capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction,both in person and via telephone. In-active Secret Security Clearance, National Agency Check; bilingual in English and Spanish. EDUCATION: Florida Tech , Melboune, Florida, 07/10 - Present MBA in Information Technology Keller School Of Management , Houston,Texas USA, 01/08 - 01/09 MMIS in Information Technology DeVry University , Houston,Texas USA, 01/2005 - 07/2007 BS in Technical Management Systems Proficiency: Microsoft 7/Vista/XP/2000/NT, Macintosh OS 10.X, Palm OS, RIM (Blackberry), Windows Mobile Software:MS Office 2003/2010, Cisco VPN, Net Exchange Pro, Blackberry Manger, Good Link Management Console, LANDesk, Exchange Tools ,Heat, Remedy, Support Soft, Dame ware, WebEx, VERITAS Backup, VNC, Mac Office, Timbuktu for Mac OS, Parallels Desktop,McAfee, Symantec , Thompson One , ACT !, RSA Remote Manager, LANDesk Administration v8.8 ,Bloomberg,VTEL Video, Exchange 5.5 & 2003, Novell Groupwise ,LIMS-Laboratory Management System(PorterLee),EMS-Evidence Management System ,Crystal Reporting XI,Case Works Forensic Mideo Systems, Genemapper DNA Sequencer v3.7, ** email me for more details