Helprace

Tampa, Florida, United States

www.helprace.com - a complete customer service solution for startups and small businesses.

It is a set of customer service tools that improve customer-company relationships. Helprace consists of a feedback community, knowledge base and a help desk centered around your brand.

Helpraceconsists of:

Support TicketsUse our helpdesk interface or your own email to receive notifications and respond to users.

Save time with canned responses

Get tickets to the right people right away

Custom rules, custom filters

Just like regular email

Feedback ForumsUnderstand your users and build a better product. NOW.

Let your users submit ideas without leaving your site

Social media sign-in

Directed questions, ideas, problems, praise

Enable voting, commenting, sorting to prioritize

Multiple forums (set them as private or public)

Knowledge BaseReduce your support load & cut back on tickets.

Show similar articles from your knowledge base & community as users type into search

Suggested topics in sidebar

Mark articles useful or not

Domain mapping, rich text, images, videos, pdf & much more.

Free plan for 3 agents, includes the above helpdesk, community and knowledge base.

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