Tampa, Florida, United States
www.helprace.com - a complete customer service solution for startups and small businesses.
It is a set of customer service tools that improve customer-company relationships. Helprace consists of a feedback community, knowledge base and a help desk centered around your brand.
Support TicketsUse our helpdesk interface or your own email to receive notifications and respond to users.
Save time with canned responses
Get tickets to the right people right away
Custom rules, custom filters
Just like regular email
Feedback ForumsUnderstand your users and build a better product. NOW.
Let your users submit ideas without leaving your site
Social media sign-in
Directed questions, ideas, problems, praise
Enable voting, commenting, sorting to prioritize
Multiple forums (set them as private or public)
Knowledge BaseReduce your support load & cut back on tickets.
Show similar articles from your knowledge base & community as users type into search
Suggested topics in sidebar
Mark articles useful or not
Domain mapping, rich text, images, videos, pdf & much more.
Free plan for 3 agents, includes the above helpdesk, community and knowledge base.