Helprace

www.helprace.com - a complete customer service solution for startups and small businesses.

It is a set of customer service tools that improve customer-company relationships. Helprace consists of a feedback community, knowledge base and a help desk centered around your brand.

Helpraceconsists of:

Support TicketsUse our helpdesk interface or your own email to receive notifications and respond to users.

• Save time with canned responses
• Get tickets to the right people right away
• Custom rules, custom filters
• Just like regular email

Feedback ForumsUnderstand your users and build a better product. NOW.

• Let your users submit ideas without leaving your site
• Social media sign-in
• Directed questions, ideas, problems, praise
• Enable voting, commenting, sorting to prioritize
• Multiple forums (set them as private or public)

Knowledge BaseReduce your support load & cut back on tickets.

• Show similar articles from your knowledge base & community as users type into search
• Suggested topics in sidebar
• Mark articles useful or not
• Domain mapping, rich text, images, videos, pdf & much more.

Free plan for 3 agents, includes the above helpdesk, community and knowledge base.