Heman Smith

• Self motivated, evangelistic, strategic, visionary leader • Specialist in strategic vision, and creative problem solving. • Passionate advocate for delivering customer astonishment, not just satisfaction. • Mentor style leadership developing team members with career paths that optimize their skills and talents, personally, and for the organization. • I am experienced and talented in customer service improvement and innovation, process and technology analysis, feasibility studies, planning and business stake-holder liaison. • Effective business systems partner / coach for technology and process adoption. Significant planning, presenting and interaction at the executive level. • Proven track record in operations, strategic planning, project development and team management. • Excellent team and bridge builder, especially across department lines and various executive responsibility levels (VPs, CxOs, Board of Directors, Investors, etc) • Effective, clear speaker and presenter. Seasoned, professional verbal and written communications skills. • Results-driven. Visionary. Innovative. Flexible. Focused. Areas of Expertise: • Strategic vision development and implementation • Marketing program strategy and tactical execution • Marketing / sales results reporting, business intelligence and analysis • Internet driven business process, architecture and development management • IT & Business Operations process and systems optimization • IT strategy planning and implementation • Marketing and sales lead generation automation