Mauricio Hervas
Toronto, ON
A Bilingual Management professional with 12+ years of progressive experience in call centre operations management, business process outsourcing, recruitment, employee training and development, marketing, sales, and customer service. Recognized for the ability to create business models and processes for all sizes of consumer market organizations. Expertise in designing and building tracking tools that pull together sources of relevant information to analyze performance and simplify decision making processes. Proven experience leading teams and concept delivery nationally and in Latin America both in English and Spanish.