I'm an operations professional who specializes in investigating complex problems, making decisions with incomplete information, improving processes, and helping organizations operate more effectively. I find excitement in investigative work and operational problems. I thrive in high-growth, fast-changing environments while managing high case volumes and escalations. I like to collaborate across teams and intentionally preparing for a move into healthcare operations.

Strengths

• High-volume queue management
• Complex investigations
• Escalations
• Cross-functional collaboration
• Process improvement

Competencies

Billing Support, Customer Support Operations, Case Documentation, Cross-Functional Communication