Huw Jones

Experienced contact centre Solutions Consultant at Verint Systems, Witness Actionable Solutions specialising in workforce and performance management applications and supporting sales teams in direct and partner led engagements across EMEA.

I have worked for the leading contact centre vendors over the past 20 years – Mitel, BT, Rockwell Electronic Commerce, Blue Pumpkin, Witness Systems and now Verint and in both Product Marketing/Management and pre-sales roles.

My experience and knowledge provides me with specialist skills in workforce management (WFM), performance management and emerging workforce optimisation (WFO) solutions and a broad understanding of the processes and technology deployed in enterprise contact centres.

I can work with all levels of client operations and understand in depth the value and benefit that our solutions will deliver; driving a consultative led engagement which allows me to understand in depth the issues, as-is processes and roadblocks to success. I adopt techniques such as workshops, side-by-side operational discovery and executive briefings that allow me to deliver a detailed proposal that encompasses the software solution, the recommended process, key success criteria and tangible business benefits (ROI) of our approach.

Confident and frequent presenter at internal and external events.