I.T. business Podcast

A pain that we most certainly do not endure alone and one that most of our IT partners also struggle with.

Before we developed ConnectBooster, we were not being paid on time, we had outstanding accounts receivable, slow-paying clients, and in the end were not able to leverage our PSA platform in order to boost productivity and profitability.

Often times, our payments process was miserable. We were “doing” a lot of things in order to solicit our monthly billing statements, but it was all manual. Like your IT business, we invested in a PSA tool (ConnectWise) to keep track of our customers through ticketing functionality, having the ability to document client history, grab lost revenue, automate redundant tasks and eliminate “dropping the ball”. But our PSA tool wasn’t enough. And whether your MSP uses Autotask or ConnectWise, as we do, your PSA provider will not get the money your MSP is owed into your bank account. And that’s a problem.