Hey, I'm Ian! Glad you stopped by.

Here's a little about me... I'm a battle-tested contact center professional with a rich operational & leadership background. I've been in the trenches helping customers, managed the frontline and managers, and provided cost analytics & strategic consulting services to senior leadership. Now, I lead quality program managers focused on the US and Canada.

I'd love to hear about you. Shoot me a message on LinkedIn or follow me on Twitter!