Innovator. Disrupter. Cultural Architect. Experience Designer.

I am an executive leader who builds shared service practices in Innovation, Customer Experience, Strategy and Product Management across complex environments. I love helping people breakthrough established behavior and patterns to find their creative brilliance in designing new and novel services, products & models.

Specialties:

- Launching Practices in Innovation, Customer Experience, Strategy & Product Management

- Designing and deploying Products and Services, both domestically and internationally

- Planning & Facilitating Internal and External (Customer Facing) Workshops, Meetings, Events, Conferences & Conventions

- Service Design Thinking & Client Experience Design Leader

- Designing and Deploying rigorous Change Management Programs

- Business Model Innovation and Value Proposition Design.

- Capability Management Designing and Deployment via Business Architecture

- Operational chops - with significant experience in Program, Project & Process Management, Six Sigma Black Belt