William Giba

Major Global Strategic Incident/Problem Senior Manager of IT systems and Projects possesses more than twenty-five years key inspired experience. Practiced in successful command and control of resolution for business critical information systems, telecommunication networks and peripheral component incidents. First-rate communication skills to collaborate on all business levels while effectively directing restoration activities, processes and documentation on-site and for globally remote locations.

ICBM - Incident Critical Behavior Manager

I have a broad range of expertise and experience with many industries and work environments. My resume reflects the support I have provided personally, technically and corporately to high-profile Fortune 500 clientele and C-Level Executives. My LinkedIn profile is complete and informative with over Forty-Six(46) Recommendations acknowledging my experience and dedication to the IT industry and Seventy-Six(76) Skillpages.com Recommendations.

I maintain mission-critical, enterprise information technology and communication systems and infrastructures for many diversified clients and numerous federal government customers in the United States and worldwide. Given the critical nature of many of my services and my close relationships with customers, I am often called upon to support customers as they respond to crisis situations and front-line deployments in different corners of the globe. This is a highly-visible position and requires a great deal of attention-to-detail to resolve outstanding critical issues and bring clients to a return-to-service condition and a fully-operational status.

Major corporations I have supported and contributed services to in there IT Infrastructure and Enterprise Command Center units:

• MetLife Bank and Home Loans
• Affiliated Computer Services (now HP)
• Sprint
• Verizon Wireless
• SunGard
• MCI
• Electronic Data Systems (EDS) now HP

"The Farther Backward You Can Look, The Farther Forward You Will See" ~ Winston Churchill

* View my strong, On-Brand online presence here on about.me and my identity presence on the Web!