Founded in 2004, iTOK is a leading provider of computer repair and maintenance services. The company maintains offices in Sydney, Australia, and Lehi, Utah, to serve a global constituency of consumer and business clients. iTOK's groundbreaking remote services allow its technical experts to solve a wide variety of computer problems through an online connection. iTOK's state-of-the-art software and excellent customer service have enabled the company to expand rapidly; the MountainWest Capital Network recently recognized its growth.
iTOK offers a variety of subscription-based plans to help clients' computers run their best. The Platinum Member Care plan provides proactive maintenance, unlimited customer support, and multiple fixes for current problems. Both Platinum and Gold plans offer support for computers, printers, routers, and more. Subscribers benefit from regular computer optimization, frequent backup of important files, and protection against data loss. All plans come with a satisfaction guarantee.
All of the technical experts at iTOK are based in the United States and speak English fluently. They possess the highest levels of training and certification. iTOK's team of professionals works around the clock to assist customers. The company's HelpDesk is open 24 hours a day, 7 days a week. With the iTOK toolbar icon, customers can literally access support in one click. In a typical HelpDesk session, problems are resolved in less than an hour.
iTOK is committed to ensuring customer satisfaction. The iTOK customer guarantee includes a five-day promise. If a customer is not satisfied, he or she may contact iTOK within five days of receiving service, and the company will do everything it can to remedy the problem.