Lisa Schwartz

Fort Lauderdale, Florida

As co-founder and Chief Operating Officer of ITSM Academy, I lead and direct the operations of the company. I am a Certified Process Design Engineer (CPDE) and Certified Scrum Master (CSM) and hold multiple certifications in ITIL, ISO/IEC 20000 and MOF.

I ensure ITSM Academy is run on best practices principles, focusing on Continual Service Improvement – inside and outside of the training room.

Please visit my blog -

"If we did all the things we are capable of doing, we would literally ASTOUND OURSELVES." ~ Thomas Edison

  • Work
    • ITSM Academy