“I’m a critical-thinking operations leader and strategist seeking to elevate and grow CLE technology and service SMBs.”

My interests range from technology to entrepreneurship. I am also interested in education, innovation, parenting and dogs.

CAREER PERSPECTIVE

Executive leadership with a proven track record of improving and growing operations teams in high-growth, customer-centric industries from start-up to equity investment.

Experienced operations strategist who influences change in technology and service organizations by serving as a critical thought partner. By partnering cross-functionally and then designing and guiding complex analytics, gaps are identified, supporting knowledge created, approaches conceptualized, implications framed and support won to drive focus and success in customer satisfaction, employee growth and performance metrics.

Expert in cultivating and leading customer service, technical, call center, order fulfillment and sales support organizations that achieve service, support and retention excellence during sustained growth and fiscal constraints.

PERSONAL PERSPECTIVE

MY CHILDREN ARE FIRST:
My children are everything I hold most precious in this life. From the first diaper change and midnight feeding, my wife and I split child-rearing right down the middle for both of our kids.

At a couple of points in my career when successfully growing companies to the point of equity-investment events, I have been blessed to be side-lined and spending time as a full-time parent and homemaker for my babies. The impact of that bonding and deepened connection has been immeasurable and continues today.

What will be my greatest life success? To have raised two adult children who feel that their father showered them with love, challenged them while cheering and prepared them for the difficult realities of our world.

All things I do in my career are weighed in balance with being the best parent my children need me to be.

CLEVELAND PERSPECTIVE

I LOVE THIS TOWN:
I have been fortunate to live here my entire life. I come from a family of UAW Auto Workers (GM and Ford) and Steel Workers (J&L Steel). And I enjoy being part of the community leaders ushering in the rebirth of CLE from Rustbelt to healthcare and tech start-up mecca. I am doing it for myself, my parents and grandparents, but most importantly for my two young children.