Jack Miles is a business strategy and operations c-Suite leader with over 30 years experience successfully transforming corporate services, administration and sourcing organizations in leading North American firms and Government.

Florida Governor Rick Scott appointed Jack as the Secretary of the Department of Management Services (DMS) and he served in that role until April of 2012. DMS is a large and diverse state agency with an annual direct operating budget of $2.5 billion and a functional budget of over $9.5 billion, about 14% of the States $70.0 billion annual budget. Functions within DMS include Real Estate, Facilities, Procurement and My Florida Marketplace, Human Resource Policy and HR Technology, Employee Benefits, Telecommunications including Voice, Data, Emergency 911, Mobile, Law Enforcement Interoperability and Broadband, Retirement Services, Fleet and Vehicle Services, Private Prison Monitoring and Surplus Equipment. DMS also facilitates State Term Contracts; aggregating state wide public sector spend which towns, counties, municipalities and other eligible users across Florida are able to utilize.

Prior to his appointment Jack held C-Suite shared services and Chief Procurement Officer roles at leading North American firms including CIGNA, Canadian Imperial Bank of Commerce (CIBC), American International Group (AIG), Computer Associates (CA), Travelers, Ames Department Stores and Prentice-Hall.

Jack is a leader in architecting, resourcing and executing sustainable improvement, accountability, management and process innovation, solving highly complex business, technology and transformation challenges for firms ranging from early stage start up to large-cap global corporate companies.

Jack’s belief in adopting tools, technology and implementing measurement is legendary. Under his leadership CIBC was an early adopter of eProcurement to simplify the provisioning of supplies and services providing improved spend visibility, demand management and improving the ‘procure to pay’ cycle. Jack was also engaged in major transformation initiatives at AIG, CA, and developing a vision and strategy to take a ten year old eProcurement implementation for the State of Florida to the next level.

He serves on the Advisory Council of DocuSign Inc., PeopleTicker Inc., Clear Village Inc. and the Visionaries Council of Coupa Software Inc. as well as a Mentor at Starter Studio in Orlando FL. He also serves on the Board of Trustees o