Jackie Barefield

• ORGANISATION DEVELOPMENT & NEW OPERATIONS: Strategic and tactical planning, financial forecasting, and the recruitment of entire support & training teams followed by on-boarding, induction and fast-track training programmes.

• SOLUTION DESIGN: Service delivery efficiencies and effectiveness through progressive production tools, smart business process engineering, and applied knowledge and online content management.

• START-UP AND RAPID GROWTH: Design, development and implementation of new systems and processes, enabling young businesses to scale-up operations with minimum investment.

• INTERNATIONAL OPERATIONS MANAGEMENT: Support & training management throughout UK and North America, and Software-as-a-Service (SaaS) Client Operations in 13 countries throughout Europe, Africa and the Americas, and deployment of client service resources to multiple sites in cities throughout APAC and EMEA.

• PEOPLE MANAGEMENT: Leads local and remote teams of training, support, and technology professionals in the fast-moving technology industry and expert at creating, developing and driving innovative, multi-channel client service environments. A certified NLP practitioner, with several years experience of delivering successful coaching and mentoring programmes.

• CLIENT RELATIONSHIP AND STAKEHOLDER MANAGEMENT: Well-versed in analysing and meeting the needs of diverse groups of stakeholders, and in major-client relationship management.