Jacob Shields

Sr Manager - Contact Center in Iron Mountain, Michigan

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Who is CCI Systems Sr. Manager - Contact Center?

- Jacob Shields brings over fourteen years of experience in the Contact Center space. During this time, he’s spent the last four years leading multi-tiered support teams within the Contact Center and Network Operations Center. Jake is a United States Army Veteran and has been deployed to Iraq in support of Operation Iraqi Freedom & Operation New Dawn.

How busy is the Contact Center?

- The Contact Center receives an average of 25,000 technical support interactions monthly for Hospitality, Multi-Dwelling Units (Apartment Complex's), Voice over IP (VoIP) and Service Provider Customers.

What is your favorite part?

- Mentoring and training with my team. They are an integral part to making sure everyone they interact with has a successful experience!

To schedule an appointment with me, click on the button above!

  • Work
    • CCI Systems, Inc