Jacqueline Ann Surin

Specialist Facilitator and Coach in Kuala Lumpur, Malaysia

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What’s the biggest change you would like to see in your organisation? Or relationship?

In my experience, many issues organisations or relationships face arise from poor communication.

Here’s what I think the three biggest communication problems are:

Communication that's too little, too late. For example, there are not enough updates from team members. Or a partner doesn't flag a problem early enough so that it can be easily solved.

On the other end of the spectrum would be an overload -- too many meetings or too many WhatsApp messages about problems that others should really be responsible for.

And finally, a mismatch of one person’s meaning and the other person’s understanding. This could mean working on something and then finding out it’s not what the client or your boss wants. Or answering a question or giving instructions but the other person still doesn’t get it.

Here’s what I think we can all agree on. And it’s got to do with one of Stephen Covey’s insights. He said: “Most people do not listen with the intent to understand. They listen with the intent to reply.”

Now, imagine what would happen if you had a communication tool that helped you and others listen and ask questions with the intent to understand. I guarantee there would be a drop in miscommunication that happens because of too little, an overload or a mismatch in communication.

Would you like to find out more about this communication tool? I could show you some on the phone or on Skype. Or I’d be happy to come by your office to give you and your team a mini workshop, so you can learn these tools together.

E-mail me now at jasurin@yahoo.com to find out more.

~ Jacqueline Ann Surin is an associate of People Potential in Singapore and Malaysia, Training Attention in the UK and Change 3.0 in Holland ~

  • Education
    • Universiti Malaya, Kuala Lumpur, Malaysia
    • University of Sussex
    • University of Maryland, College Park