Jacqueline Ann Surin

Specialist Facilitator and Coach in Kuala Lumpur, Malaysia

Hire me

Conflict will happen.

The question is, what do we do when it happens? And how do you ensure conflict doesn’t result in losses for your business?

There are three kinds of conflict: content-based, relational and value-based.

We assume conflict is bad. But content-based conflict can actually have a positive impact on your business. For example, it protects your business from a herd mentality and drives creativity.

But care must be taken that positive conflicts don’t deteriorate into negative conflict because negative conflict is costly.

One efficient way to achieve this is to have a solution for unpacking office drama. Gossiping, blaming others, playing victim, or treating others with contempt are all examples of office drama that will either trigger negative conflict or escalate it.

Learning to identify and manage drama at work will address conflict at the lowest level possible.

Better still, giving your team the skills to step out of drama will help you cultivate positive conflict so you can harvest group intelligence for driving your business.

Would you like to find out how you can achieve this through the solution [email protected]: Making Teams Work Better?

If you e-mail me now at [email protected], you’ll even have the opportunity for a complimentary mini workshop about managing relationships without conflict.

Or we could just have a chat so I can share with you what the costs of conflict are to your business and what you can do about it.

~ Specialist-partner of BeInClarity in Singapore. Associate of Training Attention in the UK. Associate of Change 3.0 in Holland. ~

  • Education
    • Universiti Malaya, Kuala Lumpur, Malaysia
    • University of Sussex
    • University of Maryland, College Park