Atlanta, Georgia, United States
For more than three decades, JAK Productions has provided top-quality public awareness and telefunding services to nonprofit organizations across the United States. The company works closely with clients to understand their marketing objectives and begin building customized outreach campaigns. JAK Productions also continually monitors outreach programs, enabling clients to maximize returns on their brand recognition investments.
Located in Atlanta, Georgia, JAK Productions operates four additional call centers to handle ever-increasing customer demand. Call center employees must undergo a rigorous training program, which provides instruction in areas such as compliance, effectiveness, accuracy, and customer service. Employees must also undergo extensive testing to ensure that they understand “Do Not Call” regulations and federal disclosure requirements.
The company remains firmly dedicated to ongoing employee training and outstanding client service. Its Quality Assurance Department listens to sample calls and creates detailed reports that managers review and use to provide constructive feedback.