James Senecal
Decorated Veteran in Sarasota, Florida
Global VP of Customer Success, Customer Experience Executive, Leadership Coach, & Keynote Speaker
A strategic and mission-driven Customer Success executive experienced in managing $300M ARR across 2800+ SaaS and perpetual global accounts. Highly focused on increasing customer retention and driving customer satisfaction through process improvement and proven leadership practices. An empathetic manager experienced at building, coaching, and scaling diverse and inclusive, high-performing teams of over 100. Highly effective at executing data-driven strategies, prioritizing customers outcomes, and placing corporate objectives at the forefront of initiatives. Other essential skills include:
- Customer Retention & Growth
- Business Process Optimization
- Strategy & Value
- Leadership Development
- Coaching & Mentoring
- Performance Management
- Change Management
- Relationship Building
- Revenue Forecasting
- Analytical Decision-Making
- Salesforce & Gainsight
- SaaS & B2B
Also, a decorated veteran of the USMC, USAF, and CA Air National Guard, honorably discharged with a Top-Secret clearance (inactive).