Jamie Sutherland

If you were to ask someone who has worked with me over the past 10 years you would likely hear “Jamie is a leader who possesses exemplary operations skills with a strong background in marketing and business development. His communication skills and people management skills are highly developed. He has spent 10 years in operations, marketing and management roles within Canada’s healthcare sector. He is an all around great guy who leads with passion and has the rare ability to see the world through other peoples eyes.” I started out my managerial career as a branch manager at We Care Health Services – London. In this role I took a struggling local business and within a year turned it into one of the strongest performing offices of its kind throughout the organization. My success with this role was based on 3 basic principles that still guide my management style today: 1) Have the right people doing the right jobs 2) Have a strong operational platform to deliver service 3) Be able to tell your story effectively After my success with the London operation I have continued to grow my career holding progressive management positions as follows: • National Manager of Health and Wellness • Director of Corporate Operations • Vice President of Marketing While I have had many accomplishments over the years in the above roles there are some highlights to note. SELECT ACCOMPLISHMENTS: Built the marketing and business development infrastructure for Canada’s largest home health provider. This team was pivotal in driving brand awareness in an increasingly competitive market, ultimately helping to deliver a sugnificatn increase in revenue through acquisition and organic growth over a 3 year period. Created and introduced organizational key performance indicators that now anchor We Care’s national operations and have resulted in growth in the government market segment. These indicators drove key organizational projects including proactive customer satisfaction scoring, customer experience mapping and standard operating process implementation. Expanded and developed We Care’s health and wellness services to corporate, retail, and pharmaceutical customer bases while continuously developing the organizations infrastructure resulting in the acquisition of several key national accounts including We Care’s first major retail partner. DIFFERENTIATORS