IT Analyst in California
Jason Cobb is a consistent performer in the San Jose, California technology community who most recently engaged with Cisco Systems, Inc. as an IT analyst of strategic alignment. Among Jason Cobb’s accomplishments was contributing to the Customer Access service launched by Cisco and conceptualizing and developing the innovative My Colleagues service.
Mr. Cobb also helped refine the firm’s “ease of access” support strategy, which involved setting up telephony-based access points across the Cisco.com website. In addition, he partnered with the IT team in integrating and launching the company’s first ever IP phone-based contact center.
Mr. Cobb regularly undertook operational analysis that helped pinpoint trends and issues, and engaged with the account team in completing reviews that uncovered the root causes of various problems. He then led actions that corrected network performance issues.
A golf and tennis enthusiast, Mr. Cobb expects to reach his long held goal of attending the finals of all four Grand Slam events by next year. He also supports local sports teams such as the San Francisco Giants and the Golden State Warriors.