Jason Hoffman

“You see things; and you say, ‘Why?’ But I dream things that never were; and I say, ‘Why not?’" George Bernard Shaw

Customer service leadership is about having the passion to ask the "why" and "why not" questions to fix both the problems you can see and the ones that could become problems later.

My customer service philosophy is:

1) Have a strong belief in your product or service.

2) Listen.

3) REALLY listen.

4) Solve it.

5) Follow up to make sure they're satisfied.

SOCIAL MEDIA IS THE GREAT EQUALIZER in customer service. Every contact we have is an opportunity to turn an unhappy customer into a raving fan. When we do that, many customers will share that sucess far and wide with their networks. Likewise, if we fail, they will spread that word just as quickly and the damage can be magnified. Which side do you want to be on?

In addition to customer service management, I enjoy public speaking and training and have delivered dozens of presentations to a variety of audiences and teams.

I grew up in the Mid-Atlantic (PA & MD - Go Terps and Steelers!) but was happy to leave the snow behind and move to Orlando to pursue my career goals.