Jason Knudsen

Operationally and technically focused working manager with 12+ years experience building service and support organizations from the ground up including infrastructure, test lab, technical hires, SLAs, and customer service metrics. Up-to-date knowledge of emerging network technologies and trends including recent experience working for SaaS and Web 2.0 companies.

Expertise with both very early stage startups and industry leaders with $1 billion run-rate. Management experience includes Technical Support, Professional Services, Sales Support, Marketing, as well as business development. Areas of expertise include, operations management, strategic planning, budgeting (P&L), team development, collateral development, pricing, competitive analysis, support tools and systems, channel development.