Phillip Jaubert
IT Manager, IT Servicedesk, and IT Helpdesk in McKinney, Texas
I am an efficient and highly motivated IT Service Manager with over ten years of professional experience. I excel in analyzing and solving problems, taking personal ownership of projects and goals, and working both independently and as part of a team.
I genuinely enjoy troubleshooting, resolving issues, and implementing measures to prevent recurrence. I firmly believe that building strong teams is the key to achieving an effective and efficient IT department.
Throughout my career, I have successfully established three IT Service Desks from scratch. This includes hiring and onboarding new employees, managing IT equipment procurement, implementing ticket systems, developing procedures and escalation processes, creating Service Level Agreements (SLAs), and implementing Mobile Device Management (MDM) systems.
My resume reflects a positive track record, showcasing a well-rounded combination of IT expertise, managerial skills, and a strong focus on customer service.