Jay is a Customer Experience executive with over 20 years of industry experience, supporting Fortune 500 brands in creating strong relationships with their customers, through digital transformation to meet constantly evolving customer expectations.

From digital delivery strategy to aligning enterprise experience management solutions with sales, marketing and global IT goals, Jay takes a holistic and value based view of technology and workforce investments.

Responsible for growing efficient delivery of large programs, Jay has lead several major agile transformations, and is experienced in coaching efficient delivery at scale.